Senior Messaging Security Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeCompliance Full time ₱5,000 - ₱7,000
About the Role: As a Compliance & Monitoring Specialist, you will work in conjunction with other security measures to ensure our customers can use their accounts to their full extent and help keep our platform free of bad actors. This involves monitoring and approving live message content for customers, looking for possible fraud, spam, and phishing content.

Detecting and Reporting Fraudulent Activity: You will detect and report fraudulent activity and take appropriate actions to block accounts. Your exceptional attention to detail and accuracy will ensure that messages containing disallowed content are not released.

Key Responsibilities:
  • Monitor and approve live message content for customers
  • Detect and report fraudulent activity
  • Take appropriate actions to block accounts
  • Be a compliance expert - stay up to date on new compliance updates and share new information and best practices with teams across the business
  • Identify opportunities to educate customers about content guidelines and texting responsibly

You Will Thrive In This Role If:
  • You have exceptional attention to detail and accuracy ensuring messages containing disallowed content are not released, and suspicious accounts have the appropriate actions taken
  • Your eyes are on the bigger picture assessing message/account reviews holistically, considering both immediate risks and long-term impacts to the business
  • You communicate effectively with team members and leaders across the business relating to compliance/fraud/spam concerns and opportunities to improve processes and customer experience
  • You anticipate customer needs - recognize patterns and provide guidance and suggestions for customers to enhance their success on the platform

Requirements:
  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation
  • Demonstrable critical thinking, communication, and creative problem-solving skills and be able to drive improvements through to fruition
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive, and can-do attitude, ability to continuously develop and adapt to a growing team
  • Highly organized, able to manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, working in customer ticketing platforms, and CRM platforms

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