Compliance and Risk Management Specialist

2 days ago


Quezon City, National Capital Region, Philippines beBeeCompliance Full time $60,000 - $80,000
Job Overview

We are seeking a skilled Compliance and Risk Management Specialist to join our team.

The ideal candidate will have experience in monitoring live message content, detecting fraudulent activity, and developing business processes related to compliance and monitoring.

This role involves working closely with customers to educate them on content guidelines and responsible messaging, as well as escalating compliance-related issues when necessary.

The successful candidate will have strong critical thinking, communication, and problem-solving skills, with excellent writing and speaking abilities in English.

Key Responsibilities
  • Monitor live message content to identify potential fraud, spam, and phishing attempts.
  • Detect, report, and take action against fraudulent activity, including blocking suspicious accounts.
  • Develop and update business processes related to compliance and monitoring.
  • Educate customers on content guidelines and responsible messaging.
  • Act as an escalation point for compliance-related issues.
  • Report on SLAs and implement process improvements.
Requirements
  • English is your primary language.
  • Experience in a similar role or live chat customer support.
  • Critical thinking, communication, and problem-solving skills.
  • Excellent writing and speaking skills in English.
  • Ability to learn new software platforms quickly.


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