
Customer Service Leadership Position
22 hours ago
Motivate and elevate your team to deliver exceptional service for e-commerce brands. Results-driven leaders who know how to balance people management with operational excellence are ideal for this role.
Your Key Responsibilities- Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- We're committed to supporting our employees' growth and development.
- We offer a competitive compensation package, including performance and recognition bonuses, health insurance, paid time off, and year-end bonus.
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Remote Leadership Position
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Strategic Financial Leadership Position
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Customer Service Liaison
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