
Excellent Senior Customer Service Leadership Position Available
1 day ago
We are seeking a senior-level customer service professional to lead our fully remote team. This role requires a minimum of 6 years of experience in customer service, with at least 2 years in a managerial or team lead position.
Key Responsibilities:- Lead and manage the customer service function to deliver high-quality support experiences to clients and partners.
- Develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations.
- Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
- Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
- Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
- Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
- Previous experience in the insurance or InsurTech space is a strong advantage.
- Proven track record of leading and scaling customer service operations in a fast-paced environment.
- Proficiency with customer support platforms and CRM systems.
- Exceptional problem-solving skills and a proactive approach to resolving customer challenges.
- Fully Remote Work Environment.
- Flexible Leave Policy.
- International Team with Diverse Backgrounds.
- Competitive Remuneration Package.
- Performance Bonus.
- Stock Options after 6 Months.
Our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
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