Customer Service Team Leader

13 hours ago

Cavite City, Calabarzon, Philippines beBeeTeamLeader Full time ₱432,000 - ₱648,000
Job Opportunity

A motivated and skilled professional is required to drive success as our next Team Lead.

Key Responsibilities
  • Direct and monitor the performance of assigned agents to ensure goals are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members achieve their full potential.
  • Evaluate performance on a regular basis and recommend opportunities for growth, promotions, or recognition.
  • Foster a positive, supportive, and high-performance work environment.
Requirements
  • Minimum 3 years of leadership experience in customer service.
  • Proven track record in e-commerce customer service (Shopify, BigCommerce, or Amazon experience an asset).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.

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