Case Intake Expert

3 days ago


Makati City, National Capital Region, Philippines beBeeCase Full time ₱2,500,000 - ₱5,000,000
Legal Case Intake Specialist Role

We are seeking a highly skilled and experienced Legal Case Intake Specialist to enhance case conversions through a voice-based intake system. This role focuses on outbound calls, guiding potential clients through the intake process, and accurately capturing case details.

Key Responsibilities:
  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Build rapport and handle objections while following a structured outbound script.
  • Meet daily and weekly call volume targets and conversion benchmarks.
  • Capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
Requirements:
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Maintain transparency and accountability in daily work logs and call quality.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.
Ideal Candidate Profile:

The ideal candidate is proactive, adaptable, and experienced in legal case intake and client qualification processes.



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