Legally Focused Case Coordinator

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeIntake Full time ₱300,000 - ₱400,000
Legal Intake Specialist

We are seeking a skilled professional to join our team as a Legal Intake Specialist. This individual will play a crucial role in enhancing case conversions through a voice-based intake system.

This is an excellent opportunity for someone who is passionate about legal case intake and wants to make a real difference in the lives of clients.

Responsibilities:

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.

Requirements:

  • Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).

We're looking for someone who is proactive, adaptable, experienced in legal case intake, knowledgeable in client qualification and lead conversion processes, and familiar with AI-powered call analysis tools or willing to learn and adapt to them.

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