Intake Service Coordinator

2 days ago

Makati City, National Capital Region, Philippines beBeeSpecialist Full time ₱30,000 - ₱35,000
Job Overview

This role involves working remotely as a specialist to provide exceptional customer service. The primary responsibility will be to handle intake phone calls from patients, providing warm welcomes and reassurance when needed.

  • Frontline Communication: Respond to intake phone calls in a friendly, professional manner.
  • Patient Information Collection: Gather and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Assess the urgency of patient needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
Required Skills & Qualifications
  • Experience & Background: 1+ years of experience in a customer service, patient intake, or call center role.
  • Excellent Communication Skills: Fluent English proficiency, with a clear speaking voice and strong written communication.
  • Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
  • Organizational Skills: Exceptional multitasking and organizational abilities.
Why This Role Matters

This position plays a crucial part in delivering exceptional patient care. As a remote intake specialist, you will be the first point of contact for patients, setting the tone for their experience with our organization.

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