Current jobs related to Technical Support Lead - Manila, National Capital Region - OpenText (Philippines), Inc.

  • Technical Team Lead

    4 days ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    About UsCITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our clients.We are seeking an experienced Senior Full Stack Developer to join our team. The ideal candidate will have a strong background in...

  • Technical Support Engineer Lead

    19 hours ago

    Manila, National Capital Region, Philippines Eastvantage Full time

    About the RoleWe are seeking an experienced Technical Support Engineer Lead to join our dynamic team in Manila. This position involves providing exceptional customer support, managing support tickets, and ensuring effective resolution of technical issues.Key Responsibilities:Review, triage, and manage support tickets in Freshdesk and escalate to JIRA when...

  • Technical Support Team Lead

    18 hours ago

    Manila, National Capital Region, Philippines Turnitin Full time

    About the RoleWe are seeking a seasoned Technical Support Team Lead to join our team at Turnitin. As a key member of our support organization, you will be responsible for leading a team of technical support representatives in providing exceptional customer service to our users.Key Responsibilities:Lead a team of technical support representatives in providing...

  • Technical Support Team Lead

    9 hours ago

    Manila, National Capital Region, Philippines Turnitin Full time

    Job OverviewWe are seeking a highly skilled Technical Support Team Lead to join our team at Turnitin. In this role, you will be responsible for leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.Main...

  • Technical Support Team Lead

    7 days ago

    Manila, National Capital Region, Philippines Inspiro Full time

    Job Description:This position is responsible for supervising and providing technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals. The Technical Support Team Lead will interface with client end-users to discuss and understand their requirements as well as explain the actions taken to close...

  • Technical Lead

    21 hours ago

    Manila, National Capital Region, Philippines Ignition Technology Full time

    Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global...

  • Lead Technical Support Professional

    5 days ago

    Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full time

    Career OpportunitiesLingaro (Philippines), Inc. offers a range of career opportunities to its employees, including internal promotions and training programs. Our employees have the opportunity to grow with the company and take on new challenges.Job Description:We are seeking a highly skilled Lead Technical Support Professional to join our team at Lingaro...

  • Technical Support Lead

    1 week ago

    Manila, National Capital Region, Philippines OpenText (Philippines), Inc. Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Support Specialist Lead

    19 hours ago

    Manila, National Capital Region, Philippines Poutrix Full time

    At Poutrix, we're looking for a highly skilled Technical Support Specialist Lead to join our team. This role is an integral part of our Global Service Operations team, responsible for delivering service excellence and continuous improvement.The ideal candidate will have more than 5 years of relevant working experience in an IT support role on Tier 2 or Level...

  • IT Technical Support Team Lead

    7 days ago

    Manila, National Capital Region, Philippines Inspiro Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Operations Supervisor to join our team at Inspiro. This is an exciting opportunity for someone who wants to take their career to the next level and lead a team of technical specialists.

  • Technical Lead

    7 days ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    Job Description:We are seeking a highly skilled Solutions Designer to serve as the technical lead for our project. The successful candidate will be responsible for defining and leading the implementation of the detailed technical solution.Key Responsibilities:Leads the creation of the Solution Plan (SP) from the high-level solution (HLS) of the Solution...

  • Software Technical Lead

    1 day ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    About the Job:We are seeking a highly skilled Software Technical Lead to join our team at SupportNinja.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and technical support in a fast-paced environment.As a Software Technical Lead, you will be responsible for leading the technical support team and...

  • Technical Lead

    7 days ago

    Manila, National Capital Region, Philippines SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Support Technical Lead

    1 day ago

    Manila, National Capital Region, Philippines TREND MICRO INCORPORATED-PHILIPPINE BRANCH Full time

    About the Role:TREND MICRO INCORPORATED-PHILIPPINE BRANCH is seeking a talented PH Service Desk Engineer to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and delivering exceptional customer service.Key Responsibilities:- Provide technical support via phone, chat,...

  • Technical Support Specialist

    18 hours ago

    Manila, National Capital Region, Philippines Santaisabel Full time

    We are Santaisabel, a leading provider of innovative solutions. We are seeking a highly skilled and motivated Technical Support Specialist to join our team.Job Description:We are looking for a customer-focused individual who can provide technical support via various media channels.The successful candidate will be responsible for providing first-line...

  • Technical Support Lead

    4 days ago

    Manila, National Capital Region, Philippines Digile Full time

    Technology Expertise for SuccessWe are seeking a seasoned IT Systems Manager to oversee the development and implementation of our IT infrastructure at Digile. As a subject matter expert, you will lead the planning, deployment, and maintenance of various software systems to ensure seamless operations.Main Responsibilities:Design and implement robust IT...

  • IT Technical Lead

    1 day ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    About the RoleWe are seeking an experienced IT Technical Lead to join our team at YONDU INC. The successful candidate will have a strong technical background in IT and experience in Telecoms, IT or cloud services.Main ResponsibilitiesDefine and lead the implementation of the detailed technical solution for the project.Collaborate with the System Analyst to...

  • Technical Lead

    4 days ago

    Manila, National Capital Region, Philippines Exasoft Full time

    Hybrid - Manila 1-3 Yrs Exp Diploma ContractJob DescriptionDescriptionResponsibilities:Define all work items and dependencies required to build the features and functionalities.Align with the Project Manager on the overall business outcomes for the modules and delivery timelines.Work with cross-functional teams to deliver the technical deliverables within...

  • IT Technical Support Manager

    7 days ago

    Manila, National Capital Region, Philippines HireRight Full time

    Company OverviewHireRight is a leading provider of on-demand hiring solutions that help companies find and hire the best talent.About This RoleWe are seeking an IT Technical Support Manager to join our team. The successful candidate will be responsible for managing our technical support operations, ensuring that our systems and processes are running...

  • Technical Support Professional

    6 days ago

    Manila, National Capital Region, Philippines Broadridge Full time

    Support EngineerBroadridge is a leading technology provider to the financial services industry, empowering clients to accomplish more. We are seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team.Provide high-level support for multiple Broadridge Trading and Connectivity Services products.Handle internal and external...

Technical Support Lead

1 week ago

Manila, National Capital Region, Philippines OpenText (Philippines), Inc. Full time
About OpenText (Philippines), Inc.

We are a global leader in information management, driven by innovation, creativity, and collaboration. Our corporate culture values employee development, diversity, and inclusion.

As a member of our team, you will have the opportunity to partner with top companies worldwide, tackle complex issues, and contribute to projects shaping digital transformation.

Your Role

You will serve as the highest escalation point within the team, training and mentoring new members, identifying, developing, and promoting new processes.

You will provide technical leadership and training for new and existing products/clients within your technical area, assessing technical competencies and gauging training needs.

You will offer escalation support for technical teams within defined areas, participating in analytical and trending tasks to better understand the system and client movement.

You may manage critical customer accounts as requested and participate in documentation and product/service review processes for new product/service introductions.

Requirements
  • A college/university graduate with a technical degree or strong technical aptitude required.
  • A minimum of 2 years related experience.
  • Excellent problem-solving, analytical, and organizational skills.
  • Effective English communication skills and the ability to deliver technical solutions to customers.
  • EDIPreference but not required.
  • Ability to work night shifts, shift rotations, Philippine holidays, and on-call when necessary.
  • Exhibition of OpenText core values and beliefs.
  • Good customer orientation and ability to work under pressure.