Technical Support Engineer Lead
5 days ago
We are seeking an experienced Technical Support Engineer Lead to join our dynamic team in Manila. This position involves providing exceptional customer support, managing support tickets, and ensuring effective resolution of technical issues.
- Key Responsibilities:
- Review, triage, and manage support tickets in Freshdesk and escalate to JIRA when necessary.
- Resolve tickets without requiring code changes and create support documentation.
- Act as an expert user of the product, answering customer inquiries and providing feedback to the product team.
- Continuously improve support processes and translate technical information into customer-friendly language.
- Collaborate with engineering teams and report to the UK support team lead.
We are Eastvantage, a leading provider of IT services. Our team is passionate about delivering high-quality support to our customers.
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Senior Façade Design Lead
19 hours ago
Manila, National Capital Region, Philippines Gig Engineer Full timeAbout the Role:The Senior Façade Design Lead at Gig Engineer will oversee the engineering, design coordination, and technical development of façade systems. This involves managing technical aspects, collaborating with multidisciplinary teams, and driving project efficiency through expertise in façade design and engineering.Key Responsibilities:Lead the...
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Façade Engineering Manager
19 hours ago
Manila, National Capital Region, Philippines Gig Engineer Full timeJob Summary:Gig Engineer is seeking an experienced Façade Engineering Manager to lead our team in designing and developing innovative façade systems. As a key member of our engineering team, you will be responsible for overseeing the engineering, design coordination, and technical development of façade systems, ensuring compliance with industry standards...
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Senior Façade Design Engineer
7 days ago
Manila, National Capital Region, Philippines Gig Engineer Full timeThe Gig Engineer is seeking a highly skilled Senior Façade Design Engineer to lead the engineering, design coordination, and technical development of façade systems. The successful candidate will ensure compliance with industry standards, project specifications, and quality requirements.About the RoleLead detailed engineering and technical development of...
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Building Façade Technical Manager
7 days ago
Manila, National Capital Region, Philippines Gig Engineer Full timeThe Building Façade Technical Manager role at Gig Engineer involves overseeing the technical aspects of façade engineering and design. You will be responsible for managing technical teams, coordinating with stakeholders, and ensuring compliance with industry standards and regulations.About the PositionThis is a mid-senior level position requiring 5-7 years...
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Building Envelope Specialist
19 hours ago
Manila, National Capital Region, Philippines Gig Engineer Full timeAbout the Job:We are seeking a Facilities and Structures Designer to join our team at Gig Engineer. As a key member of our engineering team, you will be responsible for leading the engineering, design coordination, and technical development of façade systems, ensuring compliance with industry standards and quality requirements.Key Responsibilities:Lead the...
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Facilities and Structures Designer
19 hours ago
Manila, National Capital Region, Philippines Gig Engineer Full timeAbout You:To succeed in this role, you will need to have a Bachelor's degree in Architecture, Civil Engineering, or a related field, as well as 5-7 years of relevant experience in façade design and engineering. Proficiency in Rhino, Grasshopper, SolidWorks, and façade analysis tools is also required.Key Responsibilities:Lead the detailed engineering and...
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Façade Senior Designer
7 days ago
Manila, National Capital Region, Philippines Gig Engineer Full timeThe Façade Senior Designer is responsible for leading and executing the engineering, design coordination, and technical development of façade systems, ensuring compliance with industry standards, project specifications, and quality requirements. The role involves managing technical aspects, collaborating with multidisciplinary teams, and driving project...
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Design and Engineering Director
7 days ago
Manila, National Capital Region, Philippines Gig Engineer Full timeGig Engineer seeks a seasoned Design and Engineering Director to lead their façade engineering and design team. As a director, you will be responsible for driving innovation, implementing best practices, and developing strategic plans to achieve business goals.About the OpportunityThis is a senior-level position requiring 7+ years of experience in façade...
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Façade Systems Lead Designer
7 days ago
Manila, National Capital Region, Philippines Gig Engineer Full timeGig Engineer is looking for an experienced Façade Systems Lead Designer to join their team. As a senior designer, you will be responsible for leading the design and implementation of façade systems that meet the highest standards of quality and performance.About the CompanyWe are a dynamic company specializing in façade engineering and design. Our team of...
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Lead Engineer
4 days ago
Manila, National Capital Region, Philippines Socium - Teams Done Differently Full timeAbout the JobThis position requires an experienced Technical Team Lead to manage a team of technical engineers and ensure high-quality customer support services are delivered.The key responsibilities include:Operationally coordinate the activities and workload of technical engineers;Resolve requests or issues with minimal impact or delay;Lead a team to...
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Technical Support Engineer
6 days ago
Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full timeAbout the Job:In this role, you will play a crucial part in providing world-class support to our customers. As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues, while working closely with engineering teams to escalate complex problems.Your Key Responsibilities:Serve as a bridge between Customer Care and...
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Technical Solutions Engineer
4 days ago
Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time**About Intelligent Technical Solutions (ITS):**We are a leading provider of innovative IT solutions, committed to delivering exceptional results for our clients. Our team of experts works collaboratively to design, implement, and manage cutting-edge technology solutions that drive business success.Why Join ITS?Opportunity to work with a talented team of...
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Technical Support Engineer Position
6 days ago
Manila, National Capital Region, Philippines 8x8 Full timeWe are looking for an experienced Technical Support Engineer to join our team at 8x8.In this role, you will work closely with our Engineering, Product and Sales teams to resolve complex technical escalations and issues.The ideal candidate will have relevant experience in Operations and Support position, Linux/Unix server knowledge and experience, and some...
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Technical Support Engineer
6 days ago
Manila, National Capital Region, Philippines Flat Planet Philippines , Inc. Full timeProvide Solutions, Drive Success: Become Our Technical Support ConsultantJob SummaryAs a Technical Support Consultant to our organization, you'll be an integral part of our Platform Support Team, ensuring the seamless operation of our platform for our diverse clientele. You'll collaborate closely with cross-functional teams to address technical challenges,...
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IT Technical Support Engineer
6 days ago
Manila, National Capital Region, Philippines iScale Solutions, Inc. Full timeRequired Skills and QualificationsThe IT Technical Support Engineer will be responsible for providing technical support on email authentication protocols, DMARC, SPF, DKIM, BIMI, MTA-STS, and TLS-RPT.The ideal candidate will have expertise in these areas and will be responsible for:Providing technical support to customersPerforming product demonstrations and...
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Engineer - Technical Support
2 days ago
Manila, National Capital Region, Philippines 8x8 Full timeWe are seeking a highly motivated System Support Engineer to join our team. The successful candidate will work closely with Engineering, Product and Sales teams to resolve complex technical escalations and issues, and provide technical support and guidance to junior team members.About the TeamOur team is dedicated to delivering exceptional customer...
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Technical Support Engineer
3 days ago
Manila, National Capital Region, Philippines TGI Full timeAbout The RoleThis is an exciting opportunity for a skilled IT professional to join our team as a Technical Support Engineer. In this role, you will be responsible for providing remote and onsite technical support for a wide range of IT systems and addressing various technical concerns of our clients.Key Responsibilities:Technical Expertise: Troubleshoot and...
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Technical Support Engineer
6 days ago
Manila, National Capital Region, Philippines MidasGen Full timeWe are looking for a skilled Technical Support Engineer to join our team in Manila. At MidasGen, we take pride in training and upskilling computer teachers before deploying them to partner schools.Job Description:Provide technical support for computer systems and networksCreate and maintain instructional materialsFresh graduates are encouraged to apply. A...
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Technical Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines KMC Solutions Full timeJoin Our Expanding Global Support TeamWe are growing our Level 2 Technical Support team and are looking for a skilled and proactive L2 Support Engineer to join us. In this role, you will work closely with our Level 1 and Level 3 support teams across the globe, providing advanced technical expertise to resolve complex issues and ensure a seamless customer...
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Technical Support Specialist
4 days ago
Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full timeCompany OverviewIntelligent Technical Solutions (ITS) is a dynamic and growing company that provides remote IT support services to its clients. As an ITS team member, you will be part of a collaborative and supportive environment that values excellent customer service skills and a detail-oriented mindset.