
Remote Customer Support Specialist
6 days ago
Customer Support Excellence: Work from Home
About the Role- Deliver exceptional customer experiences via chat, email or phone
- Provide timely and accurate support for product information, order tracking and account concerns
- Utilize Gorgias and Shopify to manage tickets and ensure fast resolution
- Stay up-to-date with product updates and support best practices
- Competitive compensation package with annual performance-based increases
- Comprehensive benefits including paid time off, health and dental insurance
- Fully remote setup allowing you to work from anywhere
- Excellent written and spoken English communication skills
- At least 1 year of experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations at once
- Empathetic and patient approach when addressing customer concerns
- Stable internet connection (at least 15 Mbps upload/download speed)
- Computer or laptop with i5 processor or equivalent
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