Support Services Representative
2 days ago
We are seeking a skilled customer service professional to join our team. The successful candidate will be responsible for providing top-notch assistance to customers using our service, ensuring their needs are met and issues are resolved promptly.
Key Responsibilities- Communicate with customers to handle and resolve queries within set service level agreements (SLAs)
- Elevate complex issues to internal teams for investigation and resolution
- Develop in-depth knowledge of all aspects of operations at Paysend, prioritizing customer satisfaction in every decision
- Identify trending issues and escalate concerns to improve customer experience and self-service capabilities
- Experience working in a customer-facing role, preferably in a business-to-consumer environment
- Strong communication skills, with the ability to make sound decisions
- Self-motivation, organizational skills, and a methodical approach to problem-solving
- Interpersonal skills to collaborate effectively with internal and external stakeholders
- Analytical mindset to identify trends and take corrective actions
- Familiarity with general operations within financial services or fintech
- Knowledge of customer relationship management systems
- Understanding of know your customer (KYC) and anti-money laundering (AML) principles
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