Multilingual Business Development and Client Services Associate

We are seeking a highly motivated and organized Sales & Customer Service Representative to join our team. This is a unique opportunity for someone who thrives on juggling multiple priorities, navigating complex administrative processes, and confidently handling customer interactions.

This role requires initiative, commercial awareness, and attention to detail. You will be responsible for answering inbound calls/emails with confidence and clarity across a multi-product portfolio, explaining complex product features and exclusions in a way that's human, not robotic, qualifying prospects and guiding them from enquiry to purchase, following up warm leads to convert opportunities into sales, managing post-sale support such as policy activation, document submission, and amendments, logging customer data and sales activity accurately in CRM and internal systems, monitoring and reporting on recurring questions or process gaps, suggesting improvements proactively, supporting internal workflows by triaging queries to the right departments, helping keep documentation clean, current, and compliant, taking initiative during downtime to assist with overflow admin tasks or team support duties.

Customer Focus:

• Answer inbound calls/emails with confidence and clarity
• Explain complex product features and exclusions
• Qualify prospects and guide them from enquiry to purchase
• Follow up warm leads to convert opportunities into sales
• Manage post-sale support

Administrative Skills:

• Log customer data and sales activity accurately
• Monitor and report on recurring questions or process gaps
• Support internal workflows
• Keep documentation clean, current, and compliant

Requirements:

• 3–5+ years experience in a customer-facing, sales-driven role
• Proven ability to close sales and manage customer journeys from enquiry to resolution
• Strong written and verbal communication skills in German and English
• Confident, clear, and structured communicator with a high level of product understanding
• Meticulous attention to detail with strong data and admin skills
• Comfortable with CRM platforms, multichannel communication tools, and remote work software
• Self-starter with excellent time management, able to work with minimal supervision
• Ability to prioritise, multitask, and maintain professionalism under pressure

Why Join Our Team?

• Work from home
• Monday to Friday 3:00PM – 12:00AM PHT (adjustments will be made for daylight saving time)
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Key Responsibilities Include:

Enquiring about and selling products/services, providing customer service and support, identifying sales opportunities, communicating effectively with customers and colleagues, maintaining accurate records and data, staying up-to-date with industry trends and developments, being proactive and responsive to customer needs and queries, promoting the company brand and services through various channels, improving processes and procedures, making informed decisions, collaborating with colleagues to achieve shared goals, continuously learning and developing skills, demonstrating initiative and entrepreneurial spirit, working independently and as part of a team, adhering to company policies and procedures, respecting confidentiality and adhering to data protection principles.