Client Partnership Development Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeOperation Full time ₱5,000,000 - ₱8,000,000

Job Overview

We are seeking an experienced Client Operations Manager to join our team. The successful candidate will be responsible for ensuring our enterprise clients receive top-tier service, fostering long-term partnerships rooted in value.

Key Responsibilities:

  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.

Operational Excellence

  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.

Client Onboarding & Service Delivery

  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.

Team Leadership

  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.

Compliance & Risk Management

  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
  • Work closely with internal teams to maintain data security and operational integrity.

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