Customer Service Associate
2 days ago
Job Title: Customer Service Associate
- A detail-oriented individual with strong communication skills, the ability to handle multiple priorities and tasks efficiently.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone and email.
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns.
- Apply company policies while assisting customers.
- Maintain accurate records of customer interactions and issues.
- Coordinate with other teams to resolve customer concerns efficiently.
- Ensure a positive shopping experience through effective communication.
- Resolve charge disputes and process refunds when needed.
Requirements:
- Excellent written and verbal English communication skills.
- Previous experience in customer service, preferably in an apparel eCommerce setting.
- Strong understanding of customer service etiquette and a professional approach.
- Ability to comprehend and apply company policies accurately.
- Proficiency in email management tools and basic CRM software.
- Strong organizational and problem-solving skills.
- Ability to multitask and handle customer inquiries efficiently.
- Comfortable making outbound calls to customers when needed.
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