Community Phone Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $19,200 - $24,000

We are seeking a highly skilled and customer-focused individual to join our support team as a Customer Support Representative.

This role involves providing exceptional service to our customers, addressing their concerns, and resolving issues in a timely and efficient manner. You will be the primary point of contact for our customers, working closely with them to understand their needs and provide solutions that meet their expectations.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and chat support
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry trends and developments to provide expert advice to customers

Requirements:

  • Calm and patient demeanor, with excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication skills
  • Able to adapt quickly to changing priorities and deadlines

Benefits:

  • Ongoing training and development opportunities
  • Competitive compensation package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Other:

  • We prioritize teamwork and collaboration over personal accolades
  • We foster a culture of continuous learning and improvement
  • We value open and direct communication, and encourage feedback and suggestions from all team members

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