Phone Banker Specialist

7 days ago


Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱250,000 - ₱500,000 per year

Job Description

  • As a Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other issues.

Qualifications:

  • Must be willing to work onsite and in a environment that requires to 100% phone based customer interaction.
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the internet and maneuvering in a window based environment strongly preferred.
  • Fresh Graduates/College Graduates in any field are accepted with or without BPO experience
  • HS GRAD or Completed at least 2 years in college or Highschool Graduates with 1 year customer interfacing work experience
  • Good to Excellent English communication skills
  • Exceptional customer service orientation
  • Willing to work on shifting schedule and onsite

Perks and Benefits

  • HMO upon joining the company (plus free 3 dependents)
  • Retirement Plan after 5 years of stay in the company
  • Life Insurance on day 1
  • Internal Promotion
  • Annual Increase (Performance based)
  • 15% Night Differential


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