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Technical Services Manager

1 week ago

Manila, National Capital Region, Philippines DTEK Full time

We are looking for a Technical Services Manager to oversee our IT operations and ensure seamless delivery of technical support services.

Key Responsibilities
  • Manage a team of IT support engineers to provide timely resolution of user requests.
  • Monitor and report on IT system performance, identifying areas for improvement.
  • Develop and implement processes to enhance service quality and efficiency.
  • Collaborate with service providers to optimize resource utilization and cost-effectiveness.
Requirements
  • A degree in Computer Science or related field and significant work experience in IT management.
  • Expertise in ITIL principles and practices, with a strong focus on process optimization and quality assurance.
  • Excellent leadership and communication skills, with the ability to motivate and train a team.
Benefits

This role offers a competitive salary, comprehensive training program, and a chance to work with a dynamic team in a state-of-the-art office facility.