Performance Improvement Manager
2 weeks ago
Fpsinc is a rapidly growing global company that puts culture and employees first. We operate in multiple locations and employ the best people, processes, and technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We offer a competitive suite of benefits, including a lucrative compensation program, medical, dental, and vision benefits, and opportunities for high potential career growth.
Sales Trainer Role:
The Sales Trainer will be responsible for training and developing call center personnel in areas such as client deliverables, expectations, product information, and customer service.
Main Responsibilities:
- Deliver training on customer service, sales, and process knowledge.
- Partner with clients to design and develop learning content.
- Evaluate training results and identify opportunities for improvement.
- Provide operational support by resolving learning gaps affecting performance.
Required Skills and Qualifications:
- A minimum of 3+ years of experience in training, preferably in sales programs within the BPO/call center industry.
- Excellent communication, motivational, interpersonal, and customer service skills.
- Demonstrated leadership and presentation skills.
- Able to work with various stakeholders and handle comments and feedback constructively.
- Strong project management and people management skills.
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