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Performance Manager

1 month ago

Pasig, National Capital Region, Philippines InCorp Talent Solutions - Philippines Full time
Responsibilities
  • Monitor and evaluate key metrics to identify opportunities for optimization.
  • Analyze and address variances in SLAs, KPIs, and operational metrics.
  • Ensure accurate performance reporting and alignment with broader organizational goals.
  • Monitor overall project performance, identify risks, and help implement corrective actions to improve performance.
  • Drive improvements by leveraging performance metrics and aligning them with organizational and client-specific goals.
  • Recommend process improvements to drive operational success.
  • Use data insights to support decision-making and maximize the impact of both new and existing processes.
  • Assess the financial and operational impact of initiatives, translating data into actionable recommendations.
  • Provide actionable insights to optimize productivity and resource utilization.
  • Collaborate with stakeholders to ensure targets are achieved and costs are effectively managed.
  • Help design and oversee initiatives that improve operational efficiency and drive continuous improvement.
  • Stay informed on industry trends and lead the integration of innovations like process automation and tech-driven solutions.
  • Ensure alignment of performance optimization efforts with client-specific objectives.
  • Drive consistency, compliance, best practices, and resource optimization across teams.
  • Recommend and implement improvements to evolve operational procedures.
  • Own budgeting and forecasting processes, working closely with Finance and Business teams.
Qualifications
  • Applicants must be a PERMANENT RESIDENT in the Philippines.
  • Experience in performance management, operational optimization, and collaboration across cross-functional teams.
  • Proven ability to analyze data, identify trends, and develop actionable insights to improve performance.
  • Strong organizational, problem-solving, and analytical skills.
  • Proficient in MS Office (Excel, PowerPoint, Word) and Google Sheets.
  • Proficient in database management of SLAs, KPIs, and operational metrics.
  • Knowledge of commercial models, business profitability levers, and contractual language with an ability to translate operational implications.
  • Self-starter with excellent communication skills, capable of delivering clear, professional presentations.
  • Fluency in English at C1 level.
  • Willing to work on a hybrid work set-up.
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