Performance Improvement Analyst

6 days ago

Pasig, National Capital Region, Philippines beBee Careers Full time

We are seeking a Quality Assurance Expert to join our team, responsible for monitoring and evaluating customer interactions to ensure they meet established quality standards.

Main Responsibilities:
  • Evaluate customer calls and other contact methods for accuracy and adherence to quality standards.
  • Assist in assessing quality standards and providing insights to improve program performance.

This role requires strong analytical skills, attention to detail, and excellent communication skills. If you have a passion for delivering exceptional customer experiences, we invite you to apply.

About the Role:
  • Senior level position with a focus on quality assurance and customer service.
  • Full-time employment with a dynamic company.
  • Opportunity to work in a team environment and contribute to business growth.
Required Skills and Qualifications:
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
Our Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
Additional Information:

Please note that this is not an entry-level position. We are seeking experienced professionals who can hit the ground running.

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