Tech Support Team Lead

1 day ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $120,000
Job Title:

Tech Support Team Lead

This role requires exceptional leadership skills, with the ability to motivate and empower a high-performance team of technical support staff.

The ideal candidate will have experience managing fast-paced environments, strong analytical and problem-solving skills, and a solid understanding of telecommunications, networking, and security concepts.

  • Leadership Skills: Motivate and empower a high-performance team of technical support staff.
  • Problem-Solving: Develop effective solutions for complex technical issues.
  • Communication: Provide excellent customer service and maintain vendor relationships.
  • Analysis: Maintain detailed statistics on team performance and provide recommendations for improvement.
Responsibilities:

Job Summary

The Tech Support Team Lead is responsible for leading a high-performance team of technical staff, providing exceptional customer service, and managing vendor relationships.

This role requires strong leadership skills, with the ability to motivate and empower a high-performance team of technical support staff.

  • Team Management: Build and manage a high-performing team of technical support staff.
  • Customer Service: Provide timely resolutions to technical issues and ensure excellent customer satisfaction.
  • Vendor Relationships: Manage vendor relationships, including troubleshooting and escalating technical issues.
  • Performance Analysis: Maintain detailed statistics on team performance and provide recommendations for improvement.
Requirements:

Qualifications

The ideal candidate will have:

  • Bachelor's Degree in Computer Science or related field.
  • 3+ years of experience in technical support or leadership role.
  • Strong Analytical and problem-solving skills.
  • Excellent Communication and interpersonal skills.

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