Technical Support Specialist

5 days ago


Pasig, National Capital Region, Philippines Monroe Consulting Group Full time

**Job Overview**

We are seeking a skilled Technical Support Specialist to join our esteemed client. As a key member of the team, you will play a pivotal role in managing technical aspects of product distribution and implementation.

  • You will provide top-notch technical support, training, and project management to ensure seamless product integration and customer satisfaction.

Key Responsibilities:

  • Oversee all technical aspects during the distribution or projects involving Hikvision products.
  • Conduct product demonstrations, provide maintenance and upgrade services, and ensure customer satisfaction.
  • Develop, manage, and contribute to technical support guides and troubleshooting documentation as needed.
  • Deliver product and solution training for customers and end-users.
  • Manage project timelines and oversee successful project delivery.
  • Handle other job-related technical issues as required.

Qualifications:

  • Bachelor's degree or higher in computer science, electronics, telecommunications, or information systems (preferred).
  • Fluency in English with excellent communication and presentation skills.
  • A minimum of 2 years' experience in technical support, with familiarity in security products.
  • Strong technical knowledge and skills in computer science, electronics, telecommunications, or information systems.
  • Exceptional customer service awareness and the ability to perform effectively under pressure.


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