IT Technical Support Expert
3 days ago
CPS Asia Pacific is seeking a highly skilled Technical Support Specialist to join our team. This role requires a strong understanding of network, database, and system administration principles. The successful candidate will be responsible for providing second-level onsite support for technical issues within the integrated resort.
Responsibilities
- Troubleshoot and resolve network issues including LAN, WAN, Wi-Fi, and VPN.
- Configure and maintain network hardware such as routers, switches, and firewalls.
- Monitor network performance and ensure network security and connectivity.
- Provide support for database-related issues, ensuring database performance, integrity, and security.
- Perform routine maintenance tasks such as backups, updates, and patching.
- Assist in database design, development, and optimization as required.
- Diagnose and resolve hardware and software issues on servers, desktops, and other devices.
- Ensure regular maintenance and updates of operating systems and applications.
- Respond to and resolve technical incidents and service requests in a timely manner.
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