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IT Technical Support
1 month ago
IPM Construction and Development Corporation
On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
Job DescriptionGovernment Mandated BenefitsDescription- To ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of different diagnostic tools and techniques, as well as require that the individual give hands-on help at the desktop level.
- To ensure proper connectivity of computer networks both LAN/WAN connections.
- To ensure 100% uptime of all company computers, printers, CCTV, biometrics, and other office devices.
- To provide troubleshooting, preventive maintenance, cabling, installation, and configuration of all office devices such as computers, printers, copiers, CCTV, network devices, etc.
- To secure database backup and system image files.
Responsibilities:
- Daily checking of all company computers, printers, CCTV, network devices, and internet connectivity uptime status, and shall provide necessary troubleshooting if necessary.
- Making sure that all required anti-virus updates, patches, and security updates of all Windows servers and workstations must be updated at all times.
- Downloading the latest firmware of all network devices and other office equipment.
- Executing troubleshooting as per MIS Request form given by the end user.
- Providing assistance to technical support specialists in conducting repair of workstations and other office equipment such as printers, copiers, and CCTV cameras.
- Installation and configuration of Windows OS, MS Office, SAP, QuickBooks, AutoCAD, Primavera, Anti-Virus, and other software.
- Installation and configuration of printers, copiers, and CCTV cameras.
- Conducting network and CCTV cabling and troubleshooting.
- Recording all MIS Request Forms to MIS Excel File.
- Regularly updating computer inventory files.
- Executing daily and weekly database backups and system image files.
- Executing orders given by the I.T. Manager or VP MIS relating to office/branch technical support requirements.
Graduate of any I.T. related course, or 2 years Certificate specialized in information technology, with at least 1 year I.T. technical support experience.
Certificate in PC assembly and troubleshooting network (if any but not required).
Knowledge and skills:
- Knowledge of basic computer hardware.
- Knowledge in network devices such as switches, routers, access point installation and configuration.
- Knowledge in CCTV installation and configuration.
- Knowledge in Windows 8, 10, 11, Linux, and Mac OS X installation/configuration.
- Working knowledge of a range of diagnostic utilities.
- Good understanding of the organization's goals and objectives.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
IPM Construction and Development Corporation
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