Home-Based Customer Service Representative

24 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Job Opportunity:

We are seeking highly motivated and dedicated individuals to work from home as a remote call center agent. As a key member of our team, you will play a vital role in delivering exceptional customer service across phone, email, and chat.

To be successful in this role, you must be able to work independently, have strong communication skills, and be empathetic when interacting with customers. You should also be detail-oriented, organized, and able to multitask effectively.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism and empathy
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses
  • Understand customer needs and resolve issues efficiently
  • Research internal systems to locate missing information and collaborate with other departments as needed
  • Follow client-specific scripts, policies, and procedures
  • Use technology platforms to complete tasks and maintain accurate records
  • Escala unresolved concerns to supervisors when necessary
  • Ensure first-contact resolution through effective problem-solving
  • Maintain confidentiality and comply with data protection standards
  • Stay current with training materials, system updates, and program changes
  • Meet attendance and scheduling expectations
  • Support additional duties as needed to meet business goals

Candidate Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Fluent in Spanish and English (spoken and written)
  • Minimum 6 months experience in voice, email, and chat support as a Spanish-speaking agent
  • Typing speed of 40+ WPM with 95% accuracy
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%
  • Strong written and verbal communication skills
  • Familiarity with Windows PC applications and ability to learn new systems
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Experience with CRM platforms is a plus
  • Strong problem-solving, conflict resolution, and negotiation skills
  • Ability to multitask, self-manage, and adapt to change
  • Reliable with consistent attendance and punctuality
  • Flexibility to work shifts, including weekends and holidays
  • Team-oriented with excellent interpersonal skills

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