Customer Service Coordinator for Home Services
6 hours ago
Job Overview
We are seeking a skilled and professional Customer Service Representative to join our team as a Virtual Receptionist. The ideal candidate will be responsible for handling inbound calls, answering inquiries, and booking appointments for clients in the home services industry.
Key Responsibilities:
- Answer inbound calls with professionalism and a friendly tone.
- Follow client-provided scripts and standard greetings.
- Provide accurate responses to customer inquiries.
- Schedule appointments using client CRMs and scheduling platforms.
- Take detailed call summary notes while on the call.
- Send accurate and well-written call summaries to clients immediately after calls.
- Ensure all call details are recorded without typos or missing information.
- Communicate with clients as needed to confirm instructions and receive feedback.
Qualifications & Requirements:
- Previous BPO or customer service experience is preferred.
- Ability to multitask by managing calls, taking notes, and sending follow-ups.
- Strong written and verbal communication skills.
- Excellent attention to detail to ensure accurate call summaries.
- Confident in communicating directly with clients when necessary.
- Experience working remotely is preferred but not required.
- Willingness to undergo training and learn client-specific protocols.
- Motivated, hardworking, and eager to contribute to the team.
Benefits:
- This role offers a unique opportunity to work with a variety of clients in the home services industry.
- Professional development opportunities to enhance your skills and knowledge.
Others:
- Competitive compensation package.
- A dynamic and supportive work environment.
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