Operations Team Lead Role

3 days ago


Manila, National Capital Region, Philippines Directio PHL, Inc. Full time

Our Company

Directio PHL, Inc. is a leading provider of IT services, consulting, coding, testing, deploying, and managing mainly cloud-based and mobile applications.

About the Job

We are looking for a Service Level Manager for our international client, who specializes in providing household cleaning products. The person would work on one of our client projects.

Job Responsibilities

  1. Ensure that the organization's services align with customer expectations, maintaining service quality and business objectives.
  2. Negotiate and define service level agreements (SLAs) with customers, documenting agreed-upon service levels to ensure transparency and accountability.
  3. Administer and manage data in Salesforce, overseeing 300+ users in the EU region, ensuring proper access, security, and operational efficiency.

Required Skills and Qualifications

  • 3+ years of experience in service operations, particularly in the FMCG or retail industry, demonstrating a strong background in managing service levels.
  • Intermediate to advanced expertise in Salesforce, ensuring efficient administration, configuration, and troubleshooting within the platform.
  • Proficiency in SQL or familiarity with Salesforce Inspector, Workbench, or Data Loader, enabling effective data analysis and migration.

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