Strategic IT Knowledge Management Lead

1 day ago


Province of Palawan, Mimaropa, Philippines beBeeKnowledge Full time ₱170,000 - ₱220,000
Job Title

Knowledge Manager - IT Service Management Specialist

We are seeking an experienced IT Service Management Specialist to lead and manage our knowledge management function, ensuring that our knowledge base is up-to-date, accessible, and effectively utilized.

The ideal candidate will have a deep understanding of IT service management principles and practices, with experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

Responsibilities include:

  • Defining and implementing the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles
  • Acting as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles
  • Developing and managing the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management

Required Skills and Qualifications:

  • ITIL v4 Foundation certification required
  • KCS v6 Practices certification preferred
  • Exceptional technical acumen and linguistic proficiency
  • Strong analytical skills and problem-solving capabilities
  • Excellent communication and collaboration skills

Benefits:

  • Great Place to Work certified
  • Remote work options available
  • Global exposure and opportunities
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Other
  • Industries: IT Services and IT Consulting


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