Chief Knowledge Architect

19 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time $96,000 - $124,000
Job Description:

The Knowledge Manager plays a vital role in shaping the organization's knowledge management ecosystem. Leveraging ITIL v4 and KCS v6 methodologies, this position requires deep technical expertise, exceptional communication skills, and the ability to drive cultural change.

Key Responsibilities:

  • Strategic Leadership & Process Ownership:
    • Define and implement an IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
    • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
    • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
    • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation.
  • Content Management & Quality Assurance:
    • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
    • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
    • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.
    • Critically review content from a hands-on IT support, infrastructure, and systems administration perspective, ensuring practical applicability and addressing common IT operational challenges.
  • Knowledge Sharing & Cultural Enablement:
    • Champion and foster a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.
    • Guide and train team members on KCS practices, emphasizing knowledge creation as a by-product of problem-solving and continuous improvement.
    • Implement strategies to encourage employee engagement and contribution to the knowledge base, including recognition programs, incentives, and gamification.
  • Tooling & Stakeholder Collaboration:
    • Manage and support existing knowledge management tools and technologies, providing technical expertise and liaising between IT and other stakeholders.
    • Collaborate closely with content owners, subject matter experts, service desk analysts, and other stakeholders to understand their needs and drive adoption.

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