Customer Service Representative Position

1 week ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,000,000
About This Role

We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support and ensuring their needs are met.


Key Responsibilities
  • Greet customers in a timely and professional manner, routing them to the appropriate team member as needed.
  • Answer video calls, chats, and reroute customers to team members while maintaining a positive and patient demeanor.
  • Work with Managers and customer support representatives to connect customers with available team members on Zoom.
  • Develop best practices for waiting room etiquette and maintain a welcoming environment within the Zoom room.
  • Educate customers on chat and Zoom support functions to ensure seamless interactions.
  • Provide feedback to leadership to improve the overall customer experience.
  • Connect Senior Specialists with scheduled customers in a timely and efficient manner.
  • Facilitate urgent escalations by collaborating with Managers and Senior Specialists.

Requirements
  • A high school diploma or equivalent is required; prior experience as a receptionist, scheduler, administrative assistant, or similar role is preferred.
  • Knowledge of online calendars and scheduling tools, such as Google Calendar, is beneficial.
  • Previous experience answering high-volume calls and resolving customer needs is an asset.
  • Excellent phone, email, and instant messaging communication skills are essential.
  • Strong organizational skills to maintain accurate records and access important information promptly.
  • Effective time management skills to prioritize tasks and complete multiple duties in a fast-paced environment.
  • Patience and active listening skills to respond appropriately and interact positively with customers.
  • Interpersonal skills to create a pleasant experience for all customers, including being personable and attentive.
  • Emotional intelligence to adapt communication styles based on call nature.
  • The ability to build lasting first impressions and relationships with customers.
  • A reliable high-speed internet/Wi-Fi connection at home with minimal distractions.
  • Availability to work flexible schedules, including mornings, nights, weekends, and holidays.

Benefits

This role offers opportunities for growth and development, a collaborative work environment, and a chance to make a meaningful impact on customer experiences.


About Us

We operate in a global, remote-first environment, fostering a culture where innovation thrives, ideas are celebrated, and people come first. Our platform powers over 1.5 billion messages, generates over 200 million leads, and facilitates over 20 million conversations each month for over 2 million businesses we serve.

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