Customer Services Representative

11 hours ago

Pasig, National Capital Region, Philippines YWA HUMAN RESOURCE CORPORATION Full time $104,000 - $130,878 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a dynamic and experienced Customer Services Representative to join our call centre team in IPI Bridgetowne. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, while also contributing to the overall success of the company.

What you'll be doing

  1. Responding to customer inquiries and requests via non-voice channels (e.g. email, chat, social media)
  2. Resolving customer issues and concerns in a timely and efficient manner
  3. Providing accurate and up-to-date information to customers
  4. Identifying and escalating complex customer issues as needed
  5. Maintaining detailed records of customer interactions and actions taken
  6. Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  1. At least 6 months of experience in a customer service or call centre environment
  2. Strong communication and interpersonal skills, with the ability to effectively interact with customers
  3. Excellent problem-solving and critical thinking skills
  4. Proficient in using computer systems and software, including customer relationship management (CRM) tools
  5. A positive, customer-centric attitude and the ability to remain calm under pressure
  6. Good time management and multitasking skills

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for career development and advancement
  4. A collaborative and inclusive company culture

Apply now

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