Technical ServiceNow Solution Expert

4 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeConsultant Full time ₱1,200,000 - ₱1,700,000
Technical ServiceNow Consultant Role">

We aim to create a unique and personalized customer experience, starting with ensuring our employees feel valued and supported. As a Technical ServiceNow Consultant, you will play a pivotal role in helping clients achieve their objectives by implementing effective ServiceNow solutions.

Key Responsibilities:
  • Assess business requirements and design technical specifications for robust ServiceNow solutions.
  • Configure, develop, and implement ServiceNow applications and modules, including ITSM, ITOM, ITBM, HRSD, CSM, FSM, and other ServiceNow solutions.
  • Customize ServiceNow applications using JavaScript, GlideScript, and other relevant technologies.
  • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
  • Lead and manage ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.
  • Provide project status updates, manage project risks, and communicate effectively with stakeholders.
  • Collaborate with clients to gather requirements, provide technical consulting, and recommend best practices.
  • Offer ongoing support and troubleshooting for ServiceNow applications and integrations.
  • Create and maintain comprehensive technical documentation, including design specifications, user guides, and process workflows.
Required Skills and Qualifications:
  • Minimum 3-5 years of experience working with the ServiceNow platform.
  • Proven experience in designing, developing, and implementing ServiceNow solutions.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • Strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods, including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
  • Bachelor's degree in computer science, Information Technology, or a related field.
Certifications:
  • ServiceNow Certified System Administrator (CSA) is required.
  • Additional certifications such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable.

About Us

Our mission is to create a work environment where employees can thrive, reflecting the communities we serve while delivering amazing service and technology centered around humanity.

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