Digital ServiceNow Solutions Expert

2 days ago

Makati City, National Capital Region, Philippines beBeeSolution Full time ₱3,000,000 - ₱3,800,000

Job Title: Digital ServiceNow Solutions Expert

The ideal candidate for this role will have experience in IT service management, customer service management, human resource service delivery, integrated risk management, security operations, and strategic portfolio management. We are looking for a skilled professional who can leverage their knowledge of ServiceNow to deliver business value through managed services.

Key Responsibilities:
  • Gathering Requirements and Analysis: Collaborate with stakeholders to elicit, document, and analyze functional and non-functional requirements for ServiceNow modules, translating them into effective configurations and workflows.
  • Process Design and Optimization: Assess and optimize business processes, leveraging ServiceNow's capabilities, improving efficiency and user experience.
  • Solution Configuration: Configure ServiceNow modules to meet business needs, including workflows, forms, reports, and self-service portals, with minimal customization.
  • Operational Support: Support daily managed services operations, ensuring adherence to SLAs, such as incident resolution and service request fulfillment.
  • Enhancement Delivery: Design and implement enhancements to ServiceNow functionalities, addressing evolving business requirements.
  • Integration Support: Maintain and troubleshoot integrations with enterprise systems using REST, SOAP, or IntegrationHub, ensuring seamless data flow.
  • Compliance and Security: Ensure configurations align with regulatory requirements by supporting audit trails, access controls, and compliance reporting.
  • User Training and Adoption: Develop training materials, conduct user training sessions, and promote adoption of ServiceNow features.
  • Documentation: Create and maintain detailed documentation, including business requirements, process flows, configuration guides, and support procedures.
  • Stakeholder Collaboration: Facilitate workshops, requirement reviews, and status updates between business units, IT teams, and the managed services delivery team.
  • Continuous Improvement: Stay updated on ServiceNow advancements and recommend process improvements to enhance service delivery.
Required Skills and Qualifications:
  • Education: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
  • Experience: 3+ years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations or managed services, with hands-on experience in IT service management, customer service management, human resource service delivery, integrated risk management, security operations, or strategic portfolio management.
Benefits:

This role offers an opportunity to drive business value through ServiceNow managed services, supporting operational excellence and digital transformation goals in a dynamic, enterprise-scale environment.

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