Operations Manager

1 month ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time
Job Title: Operations Manager - Digital Ad Ops

We are seeking an experienced Operations Manager to join our team in Digital Ad Ops. The successful candidate will be responsible for managing operations for Customer Service/Tech Support - Voice and Non-Voice.

Key Responsibilities:

  • Manage operations for Customer Service/Tech Support - Voice and Non-Voice
  • Perform weekly meetings with operations staff to discuss issues affecting business
  • Submit weekly operations report to client
  • Set operational goals, objectives and develops strategies to meet client metrics
  • Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
  • Possess Budgeting and Financial Planning skills
  • Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

  • Must have excellent Verbal and Written English Communication Skills
  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
  • Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City
  • Minimum 3 years proven management experience in a BPO contact center environment
  • Must have experience handling a CSR/TSR campaign
  • Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
  • Strong Planning, Forecasting, Problem-Solving and Analytical Skills
  • Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered
  • Strong Organizational, Leadership and Interpersonal Management Skills
  • Possess excellent knowledge of Manpower Planning
  • Knowledge of current Call Center & Workforce Management Technologies
  • Demonstrated ability to interact with peers, senior management and other departments in a professional manner

What We Offer:

  • Competitive salary package
  • Exciting employee engagement activities
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO (Free Dependent)
  • OT/Holiday pay
  • Leave credits
  • Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

We are an equal opportunities employer and welcome applications from all qualified candidates.



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