BPO Operations Manager
3 days ago
Manpower Core Group Inc. is seeking a highly skilled BPO Operations Manager to join our team.
Key Responsibilities:- Manage overall operations and ensure effective and successful management of productivity, quality control, and safety measures.
- Enhance operational procedures, systems, and principles in areas of information flow and management, business processes, and management reporting.
- Carry out supervisory responsibilities in accordance with company policies and applicable laws.
- Interview, select, and hire new employees, and train existing staff.
- Plan, assign, and direct work to subordinates, and author and discuss performance appraisals.
- Address employee performance and corrective action plans, and drive employee motivation and rewards.
- Communicate job expectations, and contribute operations information and recommendations to strategic plans and reviews.
- 8+ years of related experience or equivalent combination of education and experience required.
- Bachelor's degree in nursing (BSN) from an accredited college or university or equivalent work experience preferred.
- Certification in case management, pharmacy, rehabilitation nursing, or a related specialty is highly preferred.
- Proficiency in all Microsoft Office products, including Project, Word, Excel, PowerPoint, Visio, and SharePoint.
- Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers compensation guidelines, periods of disability, and treatment needed is preferred.
- Excellent oral and written communication, including presentation skills.
- Leadership/management/motivational skills, as well as analytic and strong organizational skills.
- Ability to work in a team environment and to meet or exceed performance competencies.
- Previous experience of managing a team size of 100 FTEs.
We offer a competitive salary and benefits package to the successful candidate.
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BPO Operations Manager
3 days ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: BPO Operations ManagerWe are seeking a highly skilled BPO Operations Manager to join our team at Manpower Core Group Inc.Key Responsibilities:Manage overall operations and ensure effective and successful management of productivity, quality control, and safety measures.Enhance operational procedures, systems, and principles in areas of information...
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BPO Operations Director
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