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Telecom Operations Manager

2 months ago

Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time
Red Fu Entertainment Technologies Corp is seeking a skilled Telecom Operations Manager to lead our team of Telephone Operators. The ideal candidate will have a strong background in customer service and team management. Key Responsibilities: Leadership and Team Management
  • Supervise and manage a team of Telephone Operators to ensure efficient and effective customer service.
  • Collaborate with other departments to ensure a cohesive player experience.
Customer Service and Support
  • Provide excellent customer service to players and respond to their inquiries and concerns.
  • Answer and direct incoming calls, responding to player inquiries, and resolving issues in a timely and professional manner.
Operations and Compliance
  • Ensure compliance with gaming regulations and company policies.
  • Maintain accurate records of player interactions, including call logs and issue resolution.
Knowledge and Skills
  • Staying up-to-date with game knowledge, promotions, and events to provide informed support to players.
  • Performing duties as assigned.