Remote Customer Support Specialist

6 days ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱180,000

Unlock a rewarding career as a Remote Customer Service Agent with our dynamic team

About the Role

We are seeking a skilled and enthusiastic individual to support customer service initiatives for a diverse portfolio of clients. The successful candidate will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and providing excellent service.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and efficiency
  • Resolve customer issues on the first call using effective problem-solving skills
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What We Offer:
  • HMO Coverage plus dependents
  • Dental Coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities

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