Remote Technical Support Representative
2 days ago
As a highly skilled Support Specialist, you will be responsible for delivering exceptional technical and functional support to customers. You will work remotely with an existing team of Support Specialists, assisting clients with product configurations, troubleshooting, and best practices to maximize the value of the software.
This is a remote role, and candidates should be able to work standard CET working hours. You will collaborate with multiple teams, including Customer Success, Implementation, Product, and Tech, ensuring efficient service delivery.
- Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
- Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
- Collaborate with internal teams to enhance support processes and technical troubleshooting.
- Maintain up-to-date knowledge of new product features and API integrations.
Key responsibilities include:
- Acting as an escalation point for complex customer issues, offering guidance and resolution strategies.
- Identifying and implementing tools and automation to optimize resource efficiency.
- Contributing to internal documentation, including support procedures and training materials.
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