Home Care Operations Manager

4 days ago


Santo Niño st, Philippines beBeeService Full time ₱800,000 - ₱1,200,000
Job Title: Home Care Service Team Lead

Description:

  • Reports directly to the Home Care Services Manager and Senior Medical Social Worker.
  • Led a small team of executives in service delivery of assigned home care services.
  • Assisted in answering client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
  • Ensured prompt follow-up and communicated to all parties the statuses of work-in-progress in a timely and accurate manner.
  • Ensured accuracy in scheduling staff and clients for the respective services.
  • Documented accurately for all applications and processes from start to finish including filing.
  • Utilized strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs were addressed in a timely and appropriate manner.
  • Issued invoices promptly and ensured accuracy in collection of payables.
  • Adhered to all organizational requirements and SOPs.
  • Represented the company's services with confidence.
  • Communicated clearly and appropriately with clients, business partners, always speaking with understanding of tone and choice of words.

Requirements:

  • Minimum 2 years of experience in an operational capacity in a leadership customer service and administrative role preferable.
  • Diploma or Degree in any field.
  • Takes initiative and able to be flexible while adhering to SOPs at the same time.
  • Proficient in Microsoft Office Suite applications.
  • Good command of English (Written & verbal).
  • Experience in healthcare would be advantageous.
  • 5-days work week including rotational Saturdays.
  • Ready to answer urgent client queries at any time.

Benefits:

  • Attractive base salary and excellent sales commission.
  • Opportunity for career development in a growing market.
  • Industry-specific training and coaching by a highly experienced team.
  • 15 days annual leave.


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