Home Care Service Team Lead

4 weeks ago

Santo Niño st, Philippines ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

Description:

  • Report directly to the Home Care Services Manager and Senior Medical Social Worker.
  • Lead a small team of executives in service delivery of assigned home care service(s).
  • Assist to answer client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
  • Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
  • Ensure accuracy in scheduling staff and clients for the respective services.
  • Ensure prompt and accurate documentation for all applications and processes from start to finish including filing.
  • Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
  • Ensure prompt issuing of invoices and accuracy in collection of payables.
  • Ensure all organization requirements and SOPs are adhered to.
  • Participate and represent on behalf of the company's services with confidence.
  • Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
  • Any other duties assigned.

Requirements:

  • 2 years of experience in an operational capacity in a leadership customer service and administrative role preferable.
  • Diploma or Degree in any field.
  • Takes initiative and able to be flexible while adhering to SOPs at the same time.
  • Proficiency in Microsoft Office Suite applications.
  • Good command of English (Written & verbal).
  • Experience in healthcare would be advantageous.
  • 5-days work week including rotational Saturdays.
  • Must be ready to answer urgent client queries at any time.

Benefits:

  • Attractive base salary and excellent sales commission.
  • Great opportunity for career development in a growing market and company.
  • Industry-specific training and coaching by a highly experienced team.
  • 15 days annual leave.
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