Remote Customer Service Liaison

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeService Full time $45,000 - $55,000

Job Title: Remote Customer Service Liaison

Are you passionate about providing exceptional customer experiences? We are seeking a skilled Remote Customer Service Liaison to join our team.

Job Description:

As a Remote Customer Service Liaison, you will serve as the primary point of contact for patients, ensuring a seamless and efficient experience. Your responsibilities will include:

  • Managing patient communication: Responding to phone calls, emails, and other inquiries in a professional and courteous manner.
  • Gathering information: Obtaining and recording detailed client data, including personal details, location, and symptoms or chief complaints.
  • Scheduling appointments: Booking same-day or urgent appointments based on patient needs and coordinating appointment times with doctors.
  • Doctor coordination: Determining and assigning the appropriate doctor for each case based on patient symptoms, location, and timing.
  • Communication & Follow-Up: Sending confirmation details and informative follow-ups to patients and doctors.
  • Post-appointment follow-up: Reaching out to patients to confirm their issue was addressed and they are satisfied with the service.

You will also be responsible for resolving logistical issues that may occur during the intake or appointment process, such as handling scheduling conflicts or delays, and troubleshooting technical difficulties.

Key Responsibilities:
  • Exceptional customer service skills: Ability to provide empathetic and professional support to patients and families.
  • Strong communication skills: Fluency in English and ability to communicate effectively in writing and verbally.
  • Organizational skills: Exceptional multitasking and organizational abilities to manage multiple priorities and deadlines.
  • Tech savvy: Familiarity with technology to facilitate workflow and adapt to new systems.
Requirements:
  • 1+ years of experience in a customer service, patient intake, or call center role.
  • Excellent communication skills: Fluent English proficiency, with a clear speaking voice and strong written communication.
  • Customer-centric approach: A genuine passion for helping people and providing outstanding service.
  • Organizational skills: Exceptional multitasking and organizational abilities.
  • Tech savvy: Comfortable using technology to facilitate workflow.
What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

Note: The ideal candidate will have a high degree of accuracy, confidentiality, and responsive customer service in all tasks. You must have the necessary hardware (computer, headset) to perform the job without interruptions and self-discipline to work remotely and follow U.S. timezone hours reliably.

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