Customer Service Resolution Specialist

3 days ago


Pasig, National Capital Region, Philippines Neks Job Philippines Full time
Neks Job Philippines: Your Partner in Customer Success

We are committed to delivering outstanding customer experiences through our IT support services. As a Technical Support Specialist, you will play a vital role in helping our customers achieve their goals.

What You'll Do

You will be responsible for:

  • Providing expert technical support to our clients via phone, email, or chat
  • Identifying and resolving customer issues promptly and professionally
  • Communicating complex technical information in a clear and concise manner
  • Collaborating with internal teams to ensure seamless issue resolution
Your Qualifications
  • 1+ year of experience in a technical support role
  • SHS graduate or 2nd-year college completion
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
Why Join Us?
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Chance to make a real impact on customer success


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