Dispute Resolution Coordinator

1 week ago


Pasig, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time

We're looking for a talented Dispute Resolution Coordinator to join our team at Prime@Technology Specialists, Inc. As a key member of our collection team, you'll play a vital role in ensuring timely and effective dispute resolution.

About the Job

As a Dispute Resolution Coordinator, you'll be responsible for reviewing and analyzing identified disputes to determine the best course of action. You'll work closely with customers to understand their concerns and develop solutions to resolve their issues.

Key Responsibilities
  • Analyze customer complaints and identify root causes of disputes.
  • Develop and implement strategies to resolve disputes and prevent future occurrences.
  • Collaborate with cross-functional teams to ensure effective communication and issue resolution.
  • Maintain accurate records of dispute resolutions and analyze trends to identify areas for improvement.
Requirements

To excel in this role, you'll need:

  • 3-5 years of experience in dispute resolution or a related field.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Bachelor's degree in Business Administration, Finance, or a related field.


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