Customer Support Specialist

1 week ago


Pasig, National Capital Region, Philippines Anytime Cleaners Corp. Full time

About Us

Anytime Cleaners Corp. is a professional cleaning services provider dedicated to delivering exceptional results and customer satisfaction.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch service to our clients, addressing their inquiries, and ensuring their needs are met.

Key Responsibilities

  • Cold-calling of Clients: Engage with potential clients via phone or email to discuss our services and promote business opportunities.
  • Sourcing of Clients: Utilize various platforms to identify new business leads and expand our client base.
  • Client Complaint Resolution: Respond promptly to client concerns, resolve issues efficiently, and maintain a high level of customer satisfaction.
  • Pending Inquiries Follow-up: Regularly follow up on outstanding client inquiries to ensure timely resolution and maintain open communication channels.
  • Monthly Promotions: Reach out to past and declined clients via text or email to inform them about our promotions and services.
  • Calendar Updates: Maintain accurate records of client schedules and update the calendar accordingly.
  • Cost Estimate Preparation: Prepare audited and approved cost estimates for clients and submit them to management for review.
  • Janitorial Department Coordination: Provide job orders with complete details to the janitorial department for efficient processing.
  • Weekly Report Generation: Compile and submit weekly reports on tele-sales activities.
  • Quotations and Feedback: Prepare quotations for repair materials and secure customer feedback forms to improve services.
  • Sales Growth and Repeat Clients: Focus on increasing sales, repeat clients, and clients in OTC (out-the-country).
  • Target Quota Achievement: Meet or exceed monthly target quotas.


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