Customer Experience Ambassador

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerCare Full time ₱500,000 - ₱800,000
Customer Experience Position

We are seeking a highly skilled and dynamic professional to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity.

  • Support customers via direct chat with users or phone.
  • Respond to all messages within Service Level Agreement (SLA).
  • Follow all guidelines and protocols to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add outreach to new customers and help them onboard within agreed SLA.
  • Respond to resolve customer queries in a holistic manner.
  • Use the Customer Relationship Management (CRM) system to take diligent notes and add context to customer data.
  • Other duties as assigned.
Core Competencies
  • Excellent decision-making skills and judgment: Make sound decisions in the best interests of our customers.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Awareness of Muslim community nuances/challenges: Understand the cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem-solving skills: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

This is an exciting opportunity to be part of a global team that is passionate about supporting Muslims around the world. If you have a strong passion for delivering exceptional customer experiences, we would love to hear from you.

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