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Manila, National Capital Region, Philippines beBeeTechnical Full time ₱4,000 - ₱8,000
Job Overview

We are seeking a skilled Technical Support Specialist to provide remote and on-site technical support for our products 24/7. The successful candidate will have strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology, and fiber optic facilities.

Key Responsibilities:
  • Provide technical support via telephone or online for identified products.
  • On-call duty includes evenings and weekends.
  • Communicate with design and manufacturing teams on problems/issues found in the field.
  • Utilize debug tools and lab research to aid customer's technical problems.
  • Gather information necessary to escalate incidents or issues to relevant teams.
  • Work with quality assurance, design, product management, and training to provide customer feedback.
Requirements:
  • Bachelor's degree in a technical field from a four-year college or university.
  • 3-6 years of related experience or an equivalent combination of education and experience.
  • Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology, and their applications to Ciena equipment.

The Ideal Candidate:

  • A self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
  • Ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
  • Flexibility to work independently and as part of a broader team.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.