Cross Functional Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱45,000 - ₱75,000
Job Title

We are seeking a highly skilled Cross-Functional Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring seamless support experiences across multiple channels.

This is a unique opportunity to work with a leading provider of business services, leveraging digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

You will have the chance to work with a diverse range of clients, from entrepreneurs and small to medium-sized enterprises, navigating company incorporation, accounting, audit, and compliance in Australia.

The successful candidate will have excellent communication skills, outstanding technical expertise, and a customer-first mindset. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply.

Responsibilities include:

  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through Sleek's digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content

Requirements:

Must-Have:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment

Interview Process:

The interview stages typically last no longer than 3 weeks. Interviews may be held via video call or in person depending on location and role.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
  • Offer & References: Non-binding offer followed by reference checks

Background Checks:

We conduct background checks as part of our hiring process. By applying, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Benefits:

Humility, kindness, flexibility (remote work, flexible hours), financial benefits, personal growth opportunities, and ongoing AI initiatives. We are a certified B Corp and committed to sustainable practices and reforestation efforts.

Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Customer Service | Industries: IT Services and IT Consulting

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