Cybersecurity Technical Support Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCybersecurity Full time ₱900,000 - ₱1,425,000
Job Overview

We are seeking a skilled Technical Support Specialist to provide high-quality assistance to our learners.

The ideal candidate will have strong knowledge of networking, virtualization, Linux, and Windows systems, as well as excellent written and verbal communication skills.

This is an excellent opportunity for individuals who enjoy troubleshooting technical issues and providing guidance on cybersecurity subjects.

About the Job

The Technical Support Specialist plays a crucial role in ensuring a smooth and effective learning experience for our learners.

You will be responsible for troubleshooting technical issues, guiding learners through our learning materials, and providing support in key areas such as networking, Linux, and Windows systems.

The successful candidate will be able to develop and improve processes to drive operational efficiency and scalability.

Duties and Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on our foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
Requirements
  • BS Degree in Computer Science or Information Security
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.

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