Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSpecialist Full time $40,000 - $60,000
Job Title: Senior Support Specialist

A highly organized and proactive support specialist is sought to streamline both administrative operations and web functionality. This role requires a self-starter who thrives on autonomy, can effectively collaborate with remote team members while handling multiple tools and systems.

Key Responsibilities
  • WordPress Management: Build and customize WordPress forms and layouts for optimal user experience.
  • Salesforce Customization: Customize and manage Salesforce CRM workflows and dashboards to enhance productivity.
  • Client Communications: Assist in client follow-ups, email communications, and scheduling meetings via Google Calendar.
  • Financial Management: Generate and manage invoices, receipts, and basic bookkeeping entries using accounting software.
  • Task Coordination: Coordinate between departments for task updates and completion to ensure seamless workflow.
  • Automation Opportunities: Identify and suggest automation opportunities using tools like Make.com or Zapier to increase efficiency.
  • Data Management: Maintain data accuracy across systems and support data migration projects to ensure consistency.
Qualifications
  • WordPress Experience: Proven experience in WordPress website management and customization is essential.
  • CRM Knowledge: Advanced knowledge of Salesforce (or similar CRM platforms like Pipedrive) is required.
  • Automation Skills: Familiarity with Make.com or Zapier is a strong advantage.
  • Virtual Assistance: At least 2 years' experience in executive or virtual assistance is necessary.
  • Communication Skills: Excellent communication skills—both written and verbal—are crucial for success.
  • Time Management: Strong time management and ability to work independently are essential qualities.
  • Confidentiality: Ability to handle sensitive data with confidentiality and discretion is mandatory.
  • Collaboration: Comfortable collaborating during remote hours and willing to adapt to changing circumstances.
Technical Skills
  • WordPress (Forms, Plugins, Page Editing)
  • Salesforce or equivalent CRM tool
  • Google Workspace (Gmail, Calendar, Sheets, Docs)
  • Basic bookkeeping or invoicing tools
  • Automation platforms (Make.com, Zapier – optional)

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